How can we help you?

Creating an account is simple! Click on the "Sign Up" button in the top right corner of our homepage. You'll need to provide your email address, create a password, and agree to our terms of service. Once registered, you can choose a subscription plan that fits your needs.

We offer three main subscription tiers:

• Basic: Access to daily tips and basic dashboard features
• Pro: Premium tips, advanced analytics, and personalized recommendations
• Elite: All Pro features plus direct consultant access and early tip notifications

You can upgrade, downgrade, or cancel your subscription at any time from your account settings.

Yes! We offer a 7-day free trial for our Pro plan. During this period, you'll have full access to all premium features, including our advanced analytics and premium betting tips. No credit card is required to start your trial.

To update your payment method, go to your Account Settings and select "Billing". From there, you can add a new payment method or update your existing card details. Your changes will be saved immediately.

Absolutely. You can cancel your subscription at any time from your Account Settings. If you cancel, you'll continue to have access to your plan's features until the end of your current billing period. We don't charge cancellation fees.

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you a link to reset your password. The link will expire after 24 hours for security reasons.

Our betting tips are generated through a combination of advanced statistical analysis, machine learning algorithms, and insights from our team of betting experts. We analyze hundreds of data points including team form, player statistics, historical performance, and market movements to identify value bets.

Premium Tips are our highest-confidence selections that meet strict criteria for value and probability. These tips typically have:

• Higher confidence ratings (usually 75%+)
• Strong value based on our proprietary algorithms
• Comprehensive analysis backing the selection
• Better risk-to-reward ratio compared to standard tips

Premium Tips are exclusively available to Pro and Elite subscribers.

The confidence percentage represents our algorithm's assessment of the tip's likelihood of success, based on historical data and current conditions. Here's a general guide:

• 50-65%: Moderate confidence - consider smaller stakes
• 66-75%: Good confidence - standard betting approach
• 76-85%: High confidence - potential for larger stakes
• 86%+: Very high confidence - our strongest recommendations

Remember that no bet is guaranteed, and responsible bankroll management is always important.

The WinMatrix dashboard is organized into several key sections:

• Summary Cards: Quick overview of your daily, weekly, and monthly performance
• Premium Tips: Today's highest-confidence betting opportunities
• Daily Tips: All tips for the current day with results
• Historical Data: Weekly and monthly performance tracking
• Performance Analytics: Detailed charts and insights about your betting patterns

Use the tab navigation to switch between different sections of the dashboard.

We use color-coded status indicators throughout the dashboard:

• Won (Green): The bet was successful
• Lost (Red): The bet was unsuccessful
• Pending (Blue): The event hasn't concluded yet
• Cash Out (Orange): Cash out option available

These visual indicators help you quickly assess the status of your bets at a glance.

You can filter and sort your betting history in several ways:

• By Date: Use the date range selector to view specific time periods
• By Sport: Filter tips by football, basketball, tennis, etc.
• By Bet Type: View singles, accumulators, or specific bet types
• By Result: Filter by won, lost, or pending bets
• Sort Options: Sort by date, stake, return, or profit/loss

These filtering options are available in the "Weekly History" and "Monthly History" tabs.

Our performance charts provide visual insights into your betting activity:

• Profit/Loss Trend: Shows your cumulative profit/loss over time
• Win Rate Chart: Displays your success rate by sport or bet type
• Stake Distribution: Illustrates how you're allocating your betting budget
• ROI by Category: Shows return on investment for different betting categories

Hover over chart elements to see detailed values and insights.

Understanding different bet types is crucial for successful betting:

• Single Bet: A wager on one outcome. If your selection wins, you get paid based on the odds. This is the simplest and most straightforward bet type.
• Accumulator (Acca): A bet that combines multiple selections into one wager. All selections must win for the bet to be successful. The odds are multiplied together, offering higher potential returns but with increased risk.
• System Bet: A combination of accumulators that provides some coverage if not all selections win.

We recommend starting with single bets if you're new to betting.

Betting odds represent the probability of an outcome and determine your potential winnings:

• Decimal Odds: The most common format (e.g., 2.50). Multiply your stake by the odds to calculate total return.
• Fractional Odds: Traditional format (e.g., 3/1). Shows profit relative to stake.
• American Odds: Uses + and - symbols (e.g., +200, -150).

Example: A $10 bet at odds of 2.50 would return $25 ($10 stake + $15 profit).

Lower odds indicate higher probability, while higher odds indicate lower probability but bigger potential returns.

Bankroll management is the practice of managing your betting funds responsibly:

• Set a Budget: Determine how much you can afford to lose without impacting your finances
• Use Unit Sizing: Bet a consistent percentage of your bankroll (typically 1-5% per bet)
• Avoid Chasing Losses: Don't increase bet sizes to recover losses
• Keep Records: Track all your bets to analyze performance

Proper bankroll management is the most important factor in long-term betting success. Our dashboard includes tools to help you track and manage your bankroll effectively.

Here are the most popular bet types you'll encounter:

• Match Result (1X2): Bet on home win, draw, or away win
• Over/Under: Bet on whether the total goals/points will be over or under a specified number
• Both Teams to Score: Wager on whether both teams will score in the match
• Handicap Betting: One team is given a virtual advantage/disadvantage to level the playing field
• Correct Score: Predict the exact final score of the match
• First Goalscorer: Bet on which player will score the first goal

Our tips cover a variety of these bet types, with clear explanations for each recommendation.

If you're experiencing issues with tips not loading, try these steps:

• Refresh the page (F5 or Ctrl+R)
• Clear your browser cache and cookies
• Check your internet connection
• Try accessing from a different browser
• Ensure your subscription is active in Account Settings

If problems persist, contact our support team with details about the issue.

If you're not receiving our email notifications:

• Check your spam or junk folder
• Add noreply@winmatrix.com to your email whitelist
• Verify your email address in Account Settings
• Ensure email notifications are enabled in your preferences
• Check if your email provider is blocking our messages

You can also enable browser notifications as an alternative delivery method.