Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
WinMatrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports prediction & analysis services.
This policy applies to information we collect through our website, mobile applications, and related services (collectively, the "Service").
By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our Service.
We never sell your personal data to third parties. Your trust is our most important asset.
We collect several types of information to provide and improve our Service:
When you create an account or use our services, we may collect:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID/KRA PIN (if required), username | Account creation, age verification, identity checks, legal compliance |
| Contact Information | Email address, phone number, physical address (optional) | Account verification, service notifications, promotions (with consent), customer support |
| Payment & Financial Information | Billing address, payment card details or mobile money references (processed securely by third-party providers like M-Pesa integrations) | Deposits, withdrawals, subscription/betting transaction management, fraud prevention |
| Profile & Usage Information | Preferences (e.g., favorite sports), betting history, settings, device info, login timestamps | Personalized experience, responsible gambling features, service improvement, analytics (with consent where required) |
We automatically collect information about how you interact with our Service:
To provide our core services, we collect:
We use the collected information for the following purposes:
We may share your information in the following circumstances:
We engage trusted third parties to perform functions:
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We require all third-party service providers to maintain the same level of data protection as we do.
We implement appropriate technical and organizational measures to protect your personal data:
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where legally required.
We use cookies and similar tracking technologies to track activity on our Service.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Basic website functionality, security (always active – no consent required) | Session |
| Preference Cookies | Remember your settings and preferences | 1 year |
| Analytics Cookies | Understand how users interact with our Service to improve performance | 2 years |
| Marketing Cookies | Deliver relevant advertisements and measure campaign effectiveness (with your consent) | 1 year |
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Depending on your location, you may have the following rights regarding your personal data:
As a user in Kenya, you have important rights over your personal data. Contact us at dpo@winmatrix.pro or through your account settings to exercise any of these rights. We will respond within the timelines set by the ODPC (usually 7–14 days).
Request confirmation of whether we process your data and obtain a copy of it.
Request correction of inaccurate, incomplete, or misleading personal data.
Request deletion of your data (e.g., if no longer needed, consent withdrawn, or unlawful processing), subject to legal obligations like betting records retention.
Request we limit processing (e.g., while verifying accuracy or during an objection).
Receive your data in a structured, machine-readable format and transfer it to another service (where technically feasible).
Object to processing based on legitimate interests, direct marketing, or profiling.
Note: Some rights may be limited by legal requirements. If we cannot fulfill a request, we'll explain why.
To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within 30 days.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
Upon account deletion, we will anonymize or delete your personal data, except where we need to retain it for legal compliance or legitimate business purposes.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
Our Service is not intended for individuals under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For material changes, we will provide notice through our Service or via email at least 30 days before the changes take effect.
Your continued use of the Service after any modifications indicates your acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us:
Email: dpo@winmatrix.pro
Phone: 0776780165
Address: WinMatrix, Tigoni Apartments, First Parklands Avenue, Nairobi
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.