Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: October 15, 2025

1. Introduction

WinMatrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports betting analytics services.

1.1 Scope

This policy applies to information we collect through our website, mobile applications, and related services (collectively, the "Service").

1.2 Consent

By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our Service.

We never sell your personal data to third parties. Your trust is our most important asset.

2. Information We Collect

We collect several types of information to provide and improve our Service:

2.1 Personal Information

When you create an account or use our services, we may collect:

Data Category Examples Purpose
Identity Information Name, phone number, email Account creation, verification, communication
Contact Information Email address, phone number Service notifications, support
Payment Information Billing address, payment method (processed by third parties) Subscription management
Profile Information Preferences, betting history, settings Personalized experience

2.2 Usage Data

We automatically collect information about how you interact with our Service:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Feature usage patterns
  • Error logs and performance data

2.3 Betting & Analytics Data

To provide our core services, we collect:

  • Betting preferences and patterns
  • Performance metrics and results
  • Sports and market preferences
  • Interaction with our predictions and tips

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Create and manage your account
  • Provide personalized betting tips and analytics
  • Process payments and subscriptions
  • Send service-related communications

3.2 Service Improvement

  • Analyze usage patterns to enhance user experience
  • Develop and improve our prediction algorithms
  • Test new features and functionality
  • Monitor service performance and security

3.3 Communication

  • Send important updates about our Service
  • Respond to your inquiries and support requests
  • Send marketing communications (with your consent)
  • Notify you about policy changes

3.4 Legal Compliance

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud and abuse
  • Ensure responsible gambling practices

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third parties to perform functions:

  • Payment processors (Stripe, PayPal)
  • Cloud hosting services (AWS, Google Cloud)
  • Analytics and monitoring tools
  • Customer support platforms
  • Marketing and communication services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests and investigations
  • Protection of our rights and users
  • Prevention of illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We require all third-party service providers to maintain the same level of data protection as we do.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

5.1 Security Measures

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Secure development practices
  • Regular staff security training

5.2 Data Breach Procedures

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where legally required.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service.

6.1 Types of Cookies

Cookie Type Purpose Duration
Essential Cookies Basic website functionality, security Session
Preference Cookies Remember your settings and preferences 1 year
Analytics Cookies Understand how users interact with our Service 2 years
Marketing Cookies Deliver relevant advertisements (with consent) 1 year

6.2 Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Your Privacy Rights

Right to Access

You can request copies of your personal data we hold.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Erasure

You can request deletion of your personal data under certain conditions.

Right to Restrict

You can request restriction of processing your personal data.

Right to Data Portability

You can request transfer of your data to another organization.

Right to Object

You can object to our processing of your personal data.

7.1 Exercising Your Rights

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request within 30 days.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

8.1 Retention Periods

  • Account Data: Retained while your account is active, plus 3 years for legal compliance
  • Payment Information: Retained for 7 years for tax and accounting purposes
  • Usage Data: Retained for 2 years for analytics and service improvement
  • Marketing Data: Retained until consent is withdrawn

8.2 Deletion

Upon account deletion, we will anonymize or delete your personal data, except where we need to retain it for legal compliance or legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.

9.1 Transfer Safeguards

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses
  • Adequacy decisions
  • Binding corporate rules
  • Certification mechanisms

10. Children's Privacy

Our Service is not intended for individuals under the age of 18 ("Children").

10.1 Age Restrictions

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11.1 Notification

For material changes, we will provide notice through our Service or via email at least 30 days before the changes take effect.

11.2 Continued Use

Your continued use of the Service after any modifications indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Data Protection Officer

Email: dpo@winmatrix.pro

Phone: 0776780165

Address: WinMatrix, Tigoni Apartments, First Parklands Avenue, Nairobi

12.1 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

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